Customer Service Officer - Tamil Nadu, India - BASF Environmental Catalysts and Metal Solutions

Description

Customer Service Officer:

• Chengalpet Taluk, TN, IN, 603002
  Objectives of the Position

To Service the customers. Order management vis-à-vis order-to-cash tasks and processes, fostering a culture of customer focus.


Main Tasks

• Perform the ordertocash tasks and processes, fostering a culture of customer focus on the team
• Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, followup on blocked orders, and L/C (letter of credit) handling.
• Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking.
• Support demand planning by collection of N+4 forecast information and get it updated into IBP tool.
• Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing.
• Report and manage customer complaints via NCM (nonconformance management) system and proactively communicate status to internal stakeholders.
• Support implementation of business rules related to the customer order management process.
• Provide order status reports and monitor customer sales forecast, ensuring orders are within forecasts.
• Support CN/DN creation based on reconciliation and approval from controlling.

Minimum Education and Qualification Required for the Position

Educ
at
io
n:
Graduate in any Stream, MBA Preferred.


Wo
rk
E
xpe**r
ie
nc
e:
Minimum 8 Years.

**T
ec**hn
ic
al & **P
ro**f
ess
io**n
al **K
no
wl
edg
e:

• Exposure in customer service / supply chain / sales support / controlling
• SAP working experience. Certification in SCM domain for e.g. APICS etc. will be an added advantage.
• Certification / Working experience in Analytics tools will be an added advantage
• Well versed with SAP Order to Cash (OTC) processes