Officer/executive - Customer Service & Ramp - Lucknow, India - Indigo Airlines

Indigo Airlines

Verified Company

Lucknow, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Officer/Executive - Customer Service, Security, Ramp

Job Location - Lucknow

Date of Interview - 28th May 2023

Registration Time - 8:00 AM to 10:00 AM (Request to please reach the venue on time for a smooth process).

Interview Time - 10:00 AM to 2:00 PM

Interview Venue - Hotel Silvete **, 4 A, 4 A, Rana Pratap Marg, opp. National P.G College, Hazratganj, Lucknow, Uttar Pradesh 226001

Mandatory Documents required during interview. (Both Original & Photocopy)

1. CV

2. PAN Card

3. Adhaar Card ( with Address)

4. Passport ( with Address)

5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

Eligibility Criteria:

1.

Educational Qualification:
Graduates from a Recognized Board or University as determined by IndiGo.

3.

Desired Skills:
Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

Airport Operations Experience Preferred.
No Visible Tattoo marks/ body art

Requirement:

A

Mandatory Requirements:

a) For Customer Service - Good Communication, Pleasing Personality

b)
For Ramp - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B

Educational Requirement:
-
For Freshers:

a) For Customer Service **- Graduation

b) For Security - **Graduation

c) For Ramp - **Graduation

a) For Customer Service **- 1+ years of Experience Graduation

b) For Security - 1+ years of Experience Graduation

c) For Ramp - 12 pass or Diploma

a) For Customer Service **- 12 pass or Diploma

b) For Security - 12 pass or Diploma

c) For Ramp - 12 pass or Diploma

C

Preferable Requirement:

a) For Customer Service - Well versed in Customer Dealing

b)
For Ramp - Load & Trim License, 12th Science Background

Job Description -

Customer Service -

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

- Making reservations across the counter

- Selling of tickets.

- Remitting cash to the concerned department.

- Answering customer queries over the telephone.

Departures

- Attend the pre - flight and post flight briefings.

- Setting up of check in counters.

- Screening of checked in baggage.

- Maintain high quality of Check in procedures.

- To assist customers with special requests.

Arrivals

- To assist customers with special requests.

- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

- Co-ordination with the baggage vendor for the damaged bags.

- Follow up with the en-route stations regarding lost baggage.

Post flight departure

- Filing of all necessary flight papers

- Any other responsibility assigned by the management from time to time
**"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."

Ramp -
**L&T & LO certification preferred

- Confirm the ETA of the flight from OCC or System (Navitaire).

- Take the bay no. from Apron and convey it to all the stations on R.T.

- Ensure that you are at the bay D-20 mins with all the equipment's required.

- Note down the Touch down and Chocks and convey it on R.T.

- Align the ramp properly.

- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.

- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

- After departure make sure that all the equipment's are sent back to the transport yard.

- Fill the ramp filling.

- During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
**"Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives".