Jobs
>
Gurgaon

    Customer Experience Specialist - Gurugram, India - NIIT Limited

    NIIT Limited
    NIIT Limited Gurugram, India

    1 week ago

    Default job background
    Full time Customer Service / Support
    Description

    Designation:
    Customer Care Specialist (US process)

    Job Location- Gurugram, Work from Office mode only

    Roles and Responsibilities of a Customer Care Specialist

    • Customer Service through calls
    • Ensure timely and accurate service delivery at defined productivity levels
    • Build client & domain knowledge to be able to deliver a resolution on the first conversation
    • Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
    • Maintain Internal Service Attendance & Accountability policies
    • Execute issue /query & Client level delivery quality on calls
    • Adhere to Customer resolution and ensure proper documentation &follow-up
    • Identify, share and support operational improvements

    Candidate's Eligibility:

    • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons)
    • Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)
    • Gap should not be more than 4 years after graduation
    • Undergraduates/ pursuing graduation are NOT eligible
    • Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

    Work Experience:

    • Freshers and Experienced- 0-29 months
    • Excellent communication skills- Written and Verbal
    • Should be willing to work in night shifts (Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
    • Proficient in computer usage and Basic knowledge of MSOffice/ Excel

    Salary range:

    • 0 to 29 Months- 3.00 LPA to 3.5 LPA

    What we offer:

    • Defined career roadmap which offers growth opportunities
    • Performance-based incentive program (Depends on Process/Client Alignment )
    • Investment in talent development and skills enhancement
    • Work-life balance with a 5-day workweek
    • Collaborative environment with best-in-class professionals
    • Focus on colleague engagement and fun at work
  • MRI Software

    Client Experience Specialist

    20 hours ago

    MRI Software Gurugram, India Full time

    Management · Onboarding: Assist new customers in the onboarding process to get them up to speed quickly. · Account Health Checks: Regularly assess the health of customer accounts. · Training: Offer specialized training sessions, tailored to customer needs. · Analyst · Data Monito ...

  • NIIT Limited

    Customer Experience Specialist

    3 weeks ago

    NIIT Limited Uncha Samana, India

    Designation: Customer Care Specialist (US process)Job Location Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build clien ...

  • Agoda

    Customer Experience Specialist

    4 weeks ago

    Agoda Gurugram, India

    About Agoda · Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employee ...

  • The Knot Worldwide

    Consumer Experience Design Specialist

    4 weeks ago

    The Knot Worldwide gurugram, India

    · ABOUT THE ROLE AND THE TEAM- Are you obsessed with amazing designs and excellent customer service? Are you goal-oriented, self-driven and thrilled by the pursuit of making sure details are all in place? If yes, read on The Knot Worldwide is looking to add Design Specialists to ...

  • UnitedHealth Group

    Associate People Experience Specialist

    4 weeks ago

    UnitedHealth Group gurugram, India

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...

  • HyreFox Consultants

    Customer experience Specialist Full-Time

    4 weeks ago

    HyreFox Consultants gurugram, India Full time

    You will have the responsibility of taking complete ownership in sorting out the queries of the · prospective /existing investors so that he/she can invest /continue to be on our platform with no doubts/queries left in his mind. · You will play a key role in shaping the percept ...

  • UnitedHealth Group

    Associate People Experience Specialist

    2 weeks ago

    UnitedHealth Group Noida, India Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...

  • Co Hire

    Sales Coordinator

    3 weeks ago

    Co Hire Gurugram, Haryana, India

    **Sales Support Specialist :Job Description** · We are looking for an organized, **efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. **The sales support specialist's responsibilities ...

  • White Collar Realty

    Google Adwords Expert

    4 weeks ago

    White Collar Realty Gurugram, Haryana, India

    **Title: Google AdWords Expert** · **Responsibilities**: · Execute impactful marketing strategies across various platforms, including Google Ads, Bing, Facebook, LinkedIn, Instagram, Twitter, and YouTube, showcasing practical expertise. · Optimize campaign effectiveness using nat ...

  • Organic121 Scientific private limited

    Tendering and Cost Estimation Enginner Waste Water

    4 weeks ago

    Organic121 Scientific private limited Gurgaon, India

    **Job Summary**:The Tendering and Cost Estimation Specialist in the field of wastewater treatment is responsible for preparing accurate and competitive cost estimates, bid proposals, and project budgets for wastewater treatment projects. This role requires a deep understanding of ...

  • Noormer Tech

    Content Writer

    3 weeks ago

    Noormer Tech Gurgaon, India

    **Job description** · We are looking for a qualified Content management specialist to join our team. You will be responsible for creating, improving and maintaining content to achieve our business goals. Your duties will also include sharing content to raise brand awareness and m ...

  • Digital Innovations

    Sales and Marketing Executive

    4 weeks ago

    Digital Innovations Gurgaon, India

    **Job Title**: Sales and Marketing Specialist · **Location**: Gurgaon, India (Flexible Work Options) · **About Us**:We are a dynamic Digital Innovation company based in Gurgaon, India, with a successful track record of over 12 years in delivering cutting-edge digital solutions. O ...

  • Wander On Experiences Private Limited

    International Sales Support

    3 weeks ago

    Wander On Experiences Private Limited Gurgaon, India

    **About **WanderOn** · Remember the days when we used to fill our slam-books with career aspirations like scientist, teacher and doctor? Nobody at that time thought there could've been a career in Traveling, let alone being a travelpreneur But as life happens, you understand that ...

  • Vertex Group

    Social Media Executive

    3 weeks ago

    Vertex Group Gurugram, Haryana, India

    Vertex Global Services is a leading Business Optimization Solutions provider located in Gurugram. It is ranked 19th amongst the 50 most innovative companies globally. Vertex offers a wide range of services including Managed services, HRO, Performance marketing, AI & Digital ed-te ...

  • EURO ESTATES

    Sales Representative

    3 weeks ago

    EURO ESTATES Gurugram, Haryana, India

    1.Sales executive-outright specialist.. · Handling all process of sale and purchase of properties in and around dwarka and dwarka expressway. · Salary -18k+commission · 2.Sales executive -renting specialist · Handling all the process of renting of residential, commercial and land ...

  • Art Space Project India

    Tender Executive

    3 weeks ago

    Art Space Project India Gurugram, Haryana, India

    Monitors the tender submission process for formatting, completeness, consistency, and compliance. · - Assists in the management of data related to the tendering process. · - Liaises with Buyers, Procurement/Market Analysts, and Transaction Procurement Specialists to provide contr ...

  • White Collar Realty

    PPC Executive

    4 weeks ago

    White Collar Realty Gurgaon, India

    **Position: PPC Executive** · **Roles and Responsibilities**: · As a Google AdWords Specialist, your role is central in orchestrating and optimizing goal-driven advertising campaigns across a diverse range of platforms. These platforms include Google Ads, Bing, Facebook, LinkedIn ...

  • Gulati Restaurant & Foods Pvt Ltd

    Indian Cook

    4 weeks ago

    Gulati Restaurant & Foods Pvt Ltd Gurgaon, India

    Role will be of Indian Cook who is specialist in making gravies & specialties · - Set up workstations with all needed ingredients and cooking equipment · - Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.) · - Cook food in various utensils ...

  • Mobibiz

    seo

    3 weeks ago

    Mobibiz Gurgaon, India

    **_Gurugram_** · **_, _** · **_India_** · **_ _** · **- Experience: 1-3 years. · - Roles and Responsibilities · - We are looking for an SEO Specialist to coordinate SEO efforts, including onsite and offsite optimization and keyword expansion research. The SEO specialist is a core ...

  • White Collar Realty

    PPC Executive

    3 weeks ago

    White Collar Realty Gurgaon, India

    **Position: PPC Executive** · **Roles and Responsibilities**:In the role of a Paid Search Advertising Specialist, you will play a crucial part in strategizing and optimizing performance-driven advertising campaigns across a diverse array of platforms. These platforms include Goog ...