IT Helpdesk Executive - Mumbai, Maharashtra, India - Haven Infoline Pvt Ltd.

Description

Primary objective is to ensure a client's satisfaction and ability to properly operate our software technology they may be having trouble with.

• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Followup and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Handle ticketing system, assign tickets to concerned team, update ticket status, follow up on ticket response and resolution

• Proven experience as a help desk executive or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customeroriented and cooltempered
• BSc/BA in IT, Computer Science or relevant field

• Paid time off

• Day shift