Front Office Executive - Jaipur, India - The Hosteller

The Hosteller
The Hosteller
Verified Company
Jaipur, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are looking for
"freshers as well as experienced (1-3 years) front desk professionals" to help the company operate its chain of hotels/hostels (in south India) effectively.

He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day to day operations, repairs/maintenance, P&L, etc.

locally along with a dedicated team of multiple managers and as per company's standard operating procedures.

Job role:
Front desk executive/asst. manager/manager (Hotels/Hospitality)


Duration:
Full time


Location:

HP
Work Ex: 0-3 years (in hospitality)


Job Responsibilities:

  • Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
  • Understanding of the company's vision, business expansion plans, operational standards, etc.
  • Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view
  • Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
  • Understanding of various departments including front desk, housekeeping, F&B and experiences
  • Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
  • Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
  • Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
  • Ensuring costeffectiveness as per company standards in operating the hotel/hostel to maximise operational margins
  • Motivating, mentoring and aligning costaffs as per company defined procedures and policies
  • Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
  • Coordinating with other departments within the company to help resolve issues

Qualifications:

  • Educational background: Hospitality graduate or post graduate
  • Extensive operational knowledge of hotel operations
  • Outstanding analytical, communication, interpersonal & timemanagement skills
  • Location flexible

Job Types:
Full-time, Fresher


Salary:
₹12, ₹14,000.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Life insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Flexible shift
  • Morning shift
  • Night shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Bhandardara, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • Hindi (preferred)
  • English (preferred)

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