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    Administrator - Unix & Linux - mumbai, India - Microland

    Microland
    Microland mumbai, India

    4 hours ago

    Microland background
    Description
    Required Skills
    Technology | Database|Experience of database upgrade/migrations
    Technology | Database Administration, General|Database Support
    Technology | Database|Quarterly patch applications
    Technology | Database Administration, General|Implementing Database Builds/Deployments

    Education Qualification :

    Any Graduate (Engineering / Science)
    Certification Mandatory / Desirable :
    Technology | Oracle Certification

    Delivery Skills :

    Proactive monitoring:
    Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket.

    Restoration and Resolution:

    Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue based on the SOP.

    Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.

    Triage:

    Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support.


    Process Compliance:

    • Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
    • Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
    • Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
    • Ensure tickets are closed post user/customer communication.
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