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    Assistant Manager - ahmedabad, India - ICCS

    ICCS
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    Description

    ICCS is looking for Asst. Manager Operations for Gujarat Location, Job description is given below:

    Position: Asst. Manager Ops

    Experience: 1-3 Years

    Notice Period: Immediate - 15 Days

    Job Description:

    Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters

    Must have BPO Experience

    Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations

    Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles

    Identify and build on areas where value can be added in operations.

    May conduct research to identify areas of improvement.



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