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    Phone Banking Relationship Manager - Secunderabad, India - Abacus Consultants

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    Description
    To provide Consistent & Superior Digital Experience to our customers.

    • Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank whenever customer needs.
    • Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.
    • Achievement of Contact policy defined & manage Call handling as per defined standards.
    • Accurate logging and resolution of requests and complaints
    • Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.
    • Increase liabilities size of relationship and penetration of products across family groups.
    • Sales balance across all product segments-TPP, Assets, Cards etc
    • Increase portfolio size through grouping options
    • Carry out profiling of customers and carry out cross-servicing of the identified service products.
    • Attrition control of portfolio customers
    • Ensure adherence to process and audit requirements.
    • Ensure accurate and timely submission of financial transactions & requests
    • Adherence to set processes of updating customer interactions in CRM next.
    • To ensure accurate and timely reporting of MIS as circulated
    Looking for Candidates from Telesales Background, Outbound

    Industry- Banking, Insurance, NBFC, Telecom , BPO, call centre

    Additional information:
    Salary:
    650000
    Frequency: Per year
    Employment type: Full-time


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