Customer Support Executive Remote - Warangal, India - Theau Techno Live

Theau Techno Live
Theau Techno Live
Verified Company
Warangal, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job reference

  • 8199/10058/24261 Company Name
  • Theau Techno Live
  • Salary
  • Competitive
  • Location
  • Warangal, India
  • Country
  • India
  • Industry sector
  • Administration
  • Job start date
  • ASAP
  • Posted date
  • 06/07/202 Experience Level
  • Not applicable
  • Job type
  • Permanent | Full Time
  • Remote / Hybrid
  • No

Responsibilities:


  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements and skills:


  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
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