Customer Support Representative - Mohali, India - Bridging Technologies

Bridging Technologies
Bridging Technologies
Verified Company
Mohali, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Bridging Technologies is hiring for Customer Service Representative:


Experience:

Min 1 yr in international voice process


Location:
Mohali


Job Summary
We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Responsibilities:


  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications:


  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

About Company:


Our culture


Sincere at work, crazy at the workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it.

Our passion is to build solutions that make a difference in people's life. It has brought us together and a long professional journey has taught us how to do it.

'What's next?' The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.


Quality Work
We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-patting, and meals on the house


Job Types:
Full-time, Regular / Permanent


Benefits:


  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift
  • US shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service (preferred)

Speak with the employer

  • Health insurance
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