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    AVP - HR Shared Services (HR Operations) - Bengaluru, India - PeopleStrong

    PeopleStrong
    PeopleStrong Bengaluru, India

    1 day ago

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    Description

    Associate Vice President - HR Shared Services

    Location: Bangalore

    A female candidate will be preferred for this role

    We seek an adept Associate Vice President - HR Shared Services to ensure the impeccable delivery of HR Shared Services across multiple clients. This pivotal role entails overseeing operational quality, managing profit and loss (P&L) of the vertical, and serving as the primary client contact for service-related matters, all while prioritizing client satisfaction. You'll navigate a hierarchical structure encompassing Assistant Managers and Managers, while also serving as the point of escalation for clients.

    Role Requirements:

    • Proficiency in managing hierarchical structures involving Assistant Managers and Managers within HR Shared Services or related fields.
    • Intermediate understanding of client administrative environments, processing flows, procedures, and compliance requirements.
    • Advanced grasp of organizational procedures and compliance standards.
    • Intermediate knowledge of regulatory and legislative requirements, particularly in HR-related areas.
    • Foundational understanding of system capabilities and application platforms utilized in HR Shared Services.
    • Intermediate understanding of transition methodology for seamless integration of new clients into the shared services model.
    • Collaborate with support functions like Hiring, Finance, and HR Business Partners to execute critical processes such as Executive Integration Program and Client-Specific Background Checks smoothly.
    • Engage with Global HRSS & Technology Teams to enhance systems and tools, aiming for streamlined processes.
    • Partner with other members of the People Success (HR) team to innovate policies, procedures, and practices surrounding people processes.
    • Contribute to the design of integration and lifecycle process frameworks, including drafting and reviewing Standard Operating Procedures (SLAs) for key processes.
    • Ensure all HRSS activities adhere to SLAs and timelines outlined in SOPs.
    • Monitor HR query responses to ensure compliance with SLAs.
    • Investigate incidents and take appropriate actions.

    Critical to Quality (CTQs):

    • Minimum of 12 years of relevant experience in HR Shared Services or related fields.
    • Should have managed atleast team of 20+ members
    • Proven success in managing service delivery operations, including P&L responsibility.
    • Strong leadership skills with a talent for motivating teams to achieve performance targets.
    • Exceptional communication and interpersonal abilities, vital for nurturing client relationships.
    • Strategic mindset with a knack for driving continuous improvement initiatives and implementing best practices in service delivery.
    • A female candidate will be preferred for this role
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