Executive - Operations - Maharashtra, India - DHL

DHL

Verified Company

Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customers - Maintain good working relationships, Co-ordination, discussion and communication Country Operations Manager - Assist to meet performance targets - Together with senior managers participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers) - Ensure all service provided meet DHL's requirement Ground handling - Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels - Daily working process review, discussion - People management Supervision of Operations - Organise appropriate shifts and manning levels to meet business requirements.

- Ensure inbound stock are recovered, "break bulked", inspected and recieve in the quickest, most efficient manner possible. - Manage despatch of outbound shipments from country operations to ensure timely departure. - Ensure accurate sorting and optimum loading of all inbound & outbound shipments.

Monitor ground handler and warehouse provider performance and complete all necessary reports. Adherence to customer's SOP
Ensure that the SOPs are being followed and adhered to by warehouse.
Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance
Ensure safe working practices and environment within the shift.
Participate in DESC quality policy and initiatives e.g.

ISO accreditation. - Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department. - Develop IKOs/KPIs with team members and monitor individual performance.

Consult performance appraisal.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department. Skills
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
Leadership skills
WMS (Warehouse Management System) skills