Customer Care Executive - Mumbai, India - SHREENATH HYUNDAI

SHREENATH HYUNDAI
SHREENATH HYUNDAI
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

1)Primary Responsibilities:

Ø Follow communication procedures, guidelines and laid down policies.

Ø Generating PSF and appointments list from the DMS system.

Ø Preparing list and arranging Home visit for all PSF complaint customer.

Ø Updating information in DMS system related to feedback of customer (IFF/IFC etc.)

Ø Updating customers concerns (VOC) during PSF as per OEM norms.

Ø Calling customer for complaintregistered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.

Ø Updating resolved complaints details in DMS and or Dealership defined process.

Ø Maintaining daily and monthly complaint monitoring report.

Ø To achieve the set business targets (appointment, PSF).

Ø To daily update appointments generated details in DMS.


2)Secondary Responsibilities:

Ø Act as single point of contact for service and related concerns.

Ø Daily /weekly/monthly MIS reports.

Ø Preparing list and organising pick up -drop facility of customer's vehicle in coordination with service team.

Ø To manage service reception, attend customer and take care of customer lounge area as and when required.

Ø To attend all training programmes organised by OEM/Dealership.


Salary:
₹15, ₹28,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

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