Associate - Delhi Division, India - Clifford Chance

Clifford Chance Delhi Division, India

2 days ago

Contingent Worker

Description

Job Description

The role

Associate is the "Go‐To Support Analyst" for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments, managing risk, and driving program‐level continuous improvement.

GPMS is one of most important business capabilities delivered and requires services to be delivered with Speed, Value and Quality.

Finance System Team is responsible for supporting Finance Applications, GPMS (Oracle , Keystone, and Intapp) and Expert Time used by Clifford Chance across the Globe.

Key responsibilities

Working Managing various applications and their configurations.

Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization.

Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams.

Providing timely information to customer facing teams to improve overall customer satisfaction.

Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert.

Championing Supportability and Debug ability initiatives throughout R&D.

Provide Functional/Technical Support in ERP in Production environment.

To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.

Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required.

To test the application during the application upgrades and other BAU activities.

Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.

Managing the release process and ensuring that all changes comply with the architectural roadmap.

Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.

Liaison with on‐shore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.

Liaison with ERP Vendors (Third Party)and system Developers to provide resolution of issues and fix the upstream.

Ensuring that all applications have adequate documentation with completion to the agreed standards.

Providing Techno Functional support to various ERP platforms and applications used by Clifford Chance Oracle Applications, Law tools (Key Stone, Expert time, Intapp) which are time recording , time keeping and matter/case related and accounting GL configurations and interfaces/integrations.

Qualifications

Your experience

Minimum 6months of experience in support for IT Applications with knowledge and experience of Oracle Financials.

Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits.

Unparalleled troubleshooting and problem‐solving skills.

Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations.

Documentation of knowledge, mentoring ability, and comfort interacting with all levels of management.

An in depth understanding of how Finance function works.

Should be comfortable with basics of PL/SQL and should be able to write basic queries.

Should have a technical background so that he can understand the applications.

We would prefer a candidate with ITIL Foundation level certification.

Should have knowledge of basic accounting.

Should have good knowledge in MS‐ Excel.

Should be a Team Player.

Flexible to work in Shifts, if required.

Articulate.

Quick Learner.

Good communication skill – both verbal and written.

Requires Bachelors in Engineering/Accounts, and strong relevant professional experience.

Oracle /SQL Certification would be an added advantage.

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.

Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Additional Information

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture .

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