Service Operations Executive - Thiruvananthapuram, India - Optimise advertising services

Description

• Oversee daytoday operation tasks for advertising campaigns and ensure that all activities & end to end management of the campaigns are carried out in compliance with applicable policies and regulations.
• Validation and Invoicing of advertising campaigns and Pre & After Sales Support
• Setting up commission groups and other KPIs defined by the advertiser against the campaigns.
• Analysing data to identify operational inefficiencies and devise solutions to improve efficiency
• Manage communication and newsletters for publishers & ensuring QC of all the campaign assets & uploading in system S/W in a timely manner.
• Preparing Reports through using tools & formulating process documents.
• Prioritize and manage clients' expectations (Internal/External).
• Overseeing reporting, analysis, and recommendations to improve activity in line with client objectives.
• Work crossfunctionally to deliver operational requirements and implement processes to scale client revenue.
• Serve as the main point of contact on all clientrelated deliverables (reporting and billing).

• Preferably having a strong background in social media, paid campaign management, agency management, and technology platforms.
• Identify opportunities for process improvement and lead initiatives to streamline operations and reduce manhours.
• Intrinsic knowledge of media terminology and landscape
• Ability to manage your own time and a team schedule to complete the assigned tasks promptly.
• Extensive daily excel based (Use of advanced excel
• Pivot, Macro Etc.) reporting and comfortable in handling large volume data in deriving consumer insights.
• Strong Troubleshooting, analytical, and problemsolving skills.

• Diligent delivery against strict timelines.
• Strong analytical and reporting skills.
• Good problemsolving and decisionmaking skills.
• Good working knowledge of MS Office, particularly Excel and PowerPoint.
• Team player & with strong communication skills.

• 23 years of relevant industry experience preferable knowledge of Performance Marketing
• Ability to quickly recognize when issues need escalation to appropriate teams, internally & externally.
• Wellversed in digital media vocabulary and key performance metrics.
• Ability to manage multiple tasks and effectively prioritize various requests and responsibilities. Being solution focused.
• Understanding HTML, Google analytics, and reporting is a PLUS
• Thrive in a fastpaced, dynamic working environment.
• Excellent critical thinking and presentation skills (both written and oral)

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund
• Work from home

• Day shift
• Monday to Friday

• Performance bonus

• Trivandrum, Trivandrum , Kerala: Reliably commute or planning to relocate before starting work (required)

• Affiliate Marketing
• Operations: 1 year (required)