Career Counsellor - Kochi, India - Finprov Learning

Finprov Learning
Finprov Learning
Verified Company
Kochi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
**Career Counsellor will be a member of the primary contact team for students, professionals,
entrepreneurs and other clients interested and will be responsible for assisting them over the
phone and directly.


Major Responsibilities:


  • Should be the first and most important point of contact for the students/ clients over telephone enquiry or direct enquiry
  • Understand in detail about each course and suggest potential career paths and set career
goals for the students/ clients

  • Handle inbound and outbound calls completely
  • Career Counsellors should also respond to inquiries, manage complaints, troubleshoot
significant service problems, and provide general information.

  • Identify and escalate issues to the management team
  • Research required information using available resources
  • Document all calls, messages, and other contact information according to standard
operating procedures (Update CRM on daily basis) including and especially all incoming
enquiries.

  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Manage and communicate effectively the course details or other details required in the
case of references/leads/clients passed on by top management as part of administrative
work.

  • Manage all activities related to the front desk in a situation where front desk employee
is not available
a. Manage all front desk enquiries and visitors.
b. Ensure that all guests are treated well and offered beverages.

  • Contribute, participate and perform ad hoc activities as and when required for the growth
and the success of the organization as a whole


Reporting to:
**CC Team Lead
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