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    Inno Protech - Pune, India - Inno Protech Solutions Private Limited

    Inno Protech Solutions Private Limited
    Inno Protech Solutions Private Limited Pune, India

    1 week ago

    Default job background
    Description
    Perform trouble shooting and resolve Incidents related to VDI, OS, software & applications utilizing technical skills & knowledgebase documentation

    • Perform VDI provisioning & request fulfillment (Service Request management)
    • Create, deploy, and maintain workstation images, seeking to automate and streamline operational tasks whenever possible
    • Ability to effectively communicate with the business users and interact professionally with all levels of business users.
    • Participates in the design, development, and support activities in the VDI engineering space that enables a simple and positive user experience
    • For any P1/P2 incidents, 24/7 on call Availability to help restore the service & you should be flexible towards working hours during busy period
    Performs root cause analysis as needed for end user related issues

    • Develop and maintain installation, configuration and security procedures
    • Explore automation opportunities around areas of VDI/OS Deployment, Migrations, Request Fulfillment, and any other areas to improve efficiency
    • Server windows, AVD, Citrix XenDesktop
    )
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