Communication Trainer - Pune, Maharashtra, India - Wipro Limited

Wipro Limited

Verified Company

Pune, Maharashtra, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Pune, India

Job Description:

Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
Deliver Generic Domain Specific Modules along with up skilling resources on process.
Structure On boarding Training requirements
Ensure that all new employees go through the defined new learning path for their respective roles in the account
Deliver Communication training for new employees
Support new hires during OJT and GOlive
Provide refresher and remedial training for existing employees
Ensure all regulatory requirements are complied with from time to time
Maintain trainee data and information
Generate training reports from time to time
Support any administrative tasks like trainee roster and scheduling etc.
Create/Customize training content for delivery
Provide feedback and coaching to analysts on the floor
Take ownership for improvement in analysts performance
Analyze training needs for employees working for the account.
Responsible for account level Training metrics
Responsible for adhering to training standardization guidelines defined by the BU Training Function
Responsible to work with ops to bridge gaps during training

Roles & Responsibilities:

Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
Deliver Generic Domain Specific Modules along with up skilling resources on process.
Structure On boarding Training requirements
Ensure that all new employees go through the defined new learning path for their respective roles in the account
Deliver Communication training for new employees
Support new hires during OJT and GOlive
Provide refresher and remedial training for existing employees
Ensure all regulatory requirements are complied with from time to time
Maintain trainee data and information
Generate training reports from time to time
Support any administrative tasks like trainee roster and scheduling etc.
Create/Customize training content for delivery
Provide feedback and coaching to analysts on the floor
Take ownership for improvement in analysts performance
Analyze training needs for employees working for the account.
Responsible for account level Training metrics
Responsible for adhering to training standardization guidelines defined by the BU Training Function
Responsible to work with ops to bridge gaps during training

Qualifications:

100% Voice EST (US Time Zone) NA 24 BOP experience in Communication training, US culture training, Voice and Accent training Order Management(Comms)
BOP experience in Communication training, US culture training, Voice and Accent training.
Excellent communication skills
Experience is understanding customer needs and create action plans and lesson plans accordingly.
Fluent in English language skills
Excellent Communication and presentation Skills
Good Customer interaction skills
PC literate with good system navigation skills
Good Data input skills
MS Office (Excel, Word, Outlook) skills
Basic
Task Management & Organization skills
Problem solving skills
Professional experience in Industry environment
Ability to engage with the client and run/lead workshops
Excellent Facilitation and influencing skillsWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.