Product/application Support - New Delhi, India - WIN Home Inspection

Description

Founded in 1993, WIN is a highly innovative PropTech company, building new disruptive software platforms and products for the massive real estate industry.

We have the stability and brand recognition as a 30-year old company along with the curiosity and energy of a start-up.

• Solve technical issues like a pro, using your expertise and outofthebox thinking to come up with creative solutions.
• Work handinhand with crossfunctional teams to resolve productrelated issues and provide customers with topnotch service.
• Keep track of customer inquiries and resolutions using our stateoftheart CRM system.
• Step up and escalate complex issues to the right team members, and follow through until the issue is resolved.
• Stay ahead of the curve by keeping up with product updates and new features, and using that knowledge to help customers and improve our service.
• Be the voice of the customer by providing feedback and suggestions to our product development team.
• Maintain product feature and issue resolution documentation in stateoftheart ticketing and knowledge management system.
• Continuously improve the customer support experience through proactive communication and process improvements.

• A rockstar attitude, with the willingness to go above and beyond for our customers
• Exceptional ability to provide technical support and resolve queries.
• Interested in continually learning new technologies and skills
• Strong technical and business acumen
• Outstanding verbal and written communication skills in English
• Team player, willingness to adapt and take constructive feedback
• Strong work ethic, high integrity, and positive attitude

• Highly inclusive and collaborative culture built on mutual respect
• Focus on core values, initiative, leadership and adaptability
• Strong emphasis on personal and professional development
• Flexibility to work remotely and/or hybrid indefinitely