Customer Support Intern - Delhi, India - Insider
Description
Responsibilities:
- Responsible for resolving and replying queries.
- Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels
- Sending timely events related or customer related communication
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight.
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits.
Requirement:
- Good command over written and verbal communication
- Problem solver
- Flexible based on business needs and requirements
- Strong time management skills and motivated to exceed expectations
- Ability to multitask and prioritize
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