Manager - Credit Card Tele Sales - BankKaro - Gurugram, India - Pouring Pounds India Pvt. Ltd .

Description

Bank Karo is the Fintech unit of CashKaro, which is India's fastest-growing B2C product. Also, India's Largest Cashback & Coupons site. We are backed by Mr. Ratan Tata & one of India's leading VC firms, Kalaari Capital. With over 2 million registered users, Cash Karo is a one-stop destination for savings across 1500+eCommerce sites like , Flipkart, Paytm, etc.

Similarly, Bank Karo is a one-stop solution, that helps customers to acquire the best financial product by analysing, the customer's needs for products such as Credit Card/ PL/STPL, OR Mutual funds, etc.

Role Specifics - Day in the Life

1. Manage a Team of Credit Card Sales Agents to drive sales
Manage a team of 15-20 callers who are calling credit card applicants. Some calls will be to users who have already applied and nudge them to card closure. Some calls to get people to start the application from scratch. We need to ensure that we are reviewing the training, the pitch, the segments that are being called etc.

2. Deep understanding of Cards and loans, their USPs and how to sell them - The candidate should have a very strong understanding of cards, their USPs, and how to sell them to customers. The same for loan products.

3. Strong understanding of Credit Card and loan funnels - For each card and loan, there is a application funnel. Based on the application status, the calling, approach etc changes. There are also various smart strategies to maximise conversions. Ideally we should be able to explore these and drive higher cardouts.

4. Review data, team productivity to maximise desired outcome - Need to review data in terms of calls, calls output, productivity, etc. This is based on data from the dialler and also other data sets.

5. Hiring for sales agents and trainers - Own the hiring for the assisted sales channel

6. Manage dialler and calling queue

Understanding of the dialler software, Managing calling queue and productivity. Should be able to extract and report the calling feedback to management.

Must have skills :

1. Education : Bachelors / Masters in any discipline
2. Experience : 5+ yrs in Unsecured Loan / Credit Card Sales
3. Strong in sales for credit cards and loans
4. Understanding of the credit card status and sales
5. Strong ability to manage a team (managing/hiring / firing)
6. Stong in training the sales team on how to maximise lead conversion
7. Able to create training material and call scripts. Be able to iterate and amend as needed to improve call conversion for different credit card call types
8. Should align with our Core Cultural Aspects like Hustle, Ownership, Hunger to learn and self-improve and Show respect
9. Should be data-oriented
10. High energy, passion, and drive, with a strong positive outlook
11. Must be doing this role right now - and NOT someone who has done this in the past

Why Join Us :

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

and will not pay any third-party agency or company that does not have a signed agreement with and

and will not pay any third-party agency or company that does not have a signed agreement with and

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