Retail Channel Production Support Role with Leading - Mumbai, India - Skillventory

Skillventory
Skillventory
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Retail Channel Production Support Role with leading Bank:

  • From 6 to 11 year(s) of experience
- ₹ Not Disclosed by Recruiter

  • Mumbaior

Roles and Responsibilities
Retail Channel Production Support Role with leading Bank
Key Responsibilities:
Manage production technical support for incident tickets logged by user and other customer
- support units.

  • Liaise with business and other stakeholders for periodic reviews of issues and addressing
- business challenges via fixes in system.

  • Perform jobs like incident analysis / review, impact analysis of critical issues, detailed
- technical analysis of complex issues

  • Periodic review of systems and interfaces and document all these in KDB (knowledge
- database)

  • Performing analysis of tickets and repeated incidents raised and work on reducing repeated
- tickets and incidents
Key Competencies / skill set:
Team management experience in production support is must.

  • Work Experience on Retail netbanking is must and Work experience on CBS or digital
  • Should have techknowledge and hands on experience.
  • Functional knowledge of retail channel transaction processing is must

Location:

  • Mumbai
  • Role:
_Other

  • Salary:_ Not Disclosed by Recruiter
  • Industry:_Banking
  • Department:_Other
  • Role Category:_Other
  • Employment Type:_Full Time, Permanent
  • Key SkillsEducation
  • UG:_Any Graduate

Company Profile:


SKILLVENTORY

  • Leading RPO
  • Recruiter Name:_Riya Dave
  • Contact Company:_
    SKILLVENTORY
  • Telephone:_
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