Customer Service Representative - Hyderabad, India - Anwarb Info Solutions

Description

Anwarb Info Solutions is seeking a motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service.


Responsibilities:

• Manage customer inquiries and complaints in a timely and professional manner
• Resolve customer issues and concerns with speed and accuracy
• Be proactive in identifying and addressing customer needs
• Maintain accurate records of customer interactions and transactions
• Collaborate with other teams to improve customer experience and satisfaction
• Stay uptodate with product and service offerings to provide accurate information to customers

Requirements:

• High school diploma or equivalent
• 2+ years of experience in customer service or a related field
• Excellent communication skills, both written and verbal
• Strong problemsolving and analytical skills
• Ability to remain calm and professional in highpressure situations
• Familiarity with customer service software and tools
• Ability to work flexible hours, including nights and weekends