Ccss Representative Gsc's - Bengaluru, Karnataka, India - HSBC
Description
- Job description
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of CCSS RepresentativePrincipal responsibilities
- Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction
- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions
- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Communicate positively with team members, customers, and other partners
- Answer calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those product
Requirements:
We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers on calls & everything else we can teach you
- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient in English (Written/Spoken) with good typing skills
- Open to working flexible shifting schedules
- Ability to work in a highvolume, fast paced environment is required
- Excellent verbal and written communication skills and is polite and friendly at all times
**Issued By HSBC Electronic Data Processing (India) Private LTD
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