Junior Executive - Kolkata, India - Kone

Kone

Verified Company

Kolkata, India

6 days ago

Posted by:

Deepika Kaur

beBee Recuiter

KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision.

As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What will you be doing?

Customer Relationship Management

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise onsite communication (callout ETA, job performed, etc)
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of eOptimum and Customer Notification.
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk, and communicate them to his supervisor
Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the onsite contact person, get his approval if not covered by the contract, and perform them

Service Operations

Accountable for the endusers and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
Responsible for effectively planning his workload, in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the execution
Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People Management

Responsible for regular update of his supervisor on all relevant information
Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
May be required to give training/coaching to persons nominated by the supervisor

What do we offer?

Career progression and opportunities within a global organization
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and openminded
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._