Executive - Implementation (Cus00682) - Bengaluru, India - Starmark Software

Starmark Software
Starmark Software
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibilities- Along with the Customer Success Manager, own the overall relationship with customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.


  • Customer's first point of contact work directly with internal team to help improve Product experiences (feature requests, improvements, bugs)
  • Provide technical support and adhoc training to customers who use the company's product, replying to inbound queries.
  • Help customers to maximize the value of company's product with absolute knowledge of the product
  • Identify opportunities/ challenges for growth by relaying information back to concerned stakeholders
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with concerned stakeholders.
  • Assist to monitor customer health through available metrics and assessment and carry out followup actions as necessary
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • High levels of quality customer engagement ensuring a smooth experience 24/7

Core skills and experience:

  • Thorough knowledge of (or eagerness to learn about) the company's products and their capabilities.
  • Excellent communication skills and being able to work independently or in a team.
  • Active problem solving and analytical skills
  • Customer focus and ability to perform under pressure and work in rotational shifts.
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms.
  • Great interpersonal and relationshipbuilding skills.
  • Customer service experience and a customercentric attitude.

Qualification :
Any Degree


Job Requirement

  • Customer success, knowledge on Windows, knowledge of MS word, excel, PPT
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