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Customer Support - Tiruchchirappalli, India - SPM HR SOLUTIONS

SPM HR SOLUTIONS

Verified Company

Tiruchchirappalli, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problemsolving skills
Multitasking abilities
Patience when handling tough cases

Recruiter Name:
Keerthana

Contact Number:

-XXXXXXXXXX

Salary:
₹10, ₹12,000.00 per month

Schedule:

Ability to commute/relocate:

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- total work: 1 year (preferred)

Language:

Speak with the employer

-XXXXXXXXXX

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