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    Senior Business Manager - New Delhi, India - HomeLane

    HomeLane
    HomeLane New Delhi, India

    2 weeks ago

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    Description

    Detailed Responsibilities

    • Be in charge of making every designer successful, and every client gets the best
    • experience
    • This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target
    • Prospect relentlessly to build pipeline and build strong relationships with prospects
    • Own the experience we give every prospective customer from the first time they interact with us
    • Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information
    • You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement
    • Design Output-

    NPS / Net Promoter Score - This score indicates our promise to the customer.

    You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

    Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers

    • As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
    • You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements
    • You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
    • People / Team Management

    Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team

    What are we looking for?

    • Graduate / Postgraduate
    • Excellent verbal and written communications skills
    • Strong listening and presentation skills
    • Exposure to have built teams is an advantage
    • Ability to multitask, prioritize, and manage time effectively
    • The work location will be a showroom
    • Saturdays & Sundays will be working
    • Mondays will be weekly off
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