Associate Ii - Thiruvananthapuram, India - UST

UST
UST
Verified Company
Thiruvananthapuram, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

They must be polite and professional and have the desire to success; as this is a role where they can progress their career if they prove themselves.

We are looking for a dedicated team member who can be depended upon.


Key Responsibilities:

  • Provide excellent service to customers and set expectations based on agreed processes
  • To manage all tickets, to agreed Target Response and Resolution times
  • To work in shift pattern and be flexible
  • To 'own' customer issues through to resolution and to recognise when to escalate
  • At a minimum, meet expectations of position relating to performance metrics
  • Pursue continuing education and remain current on technology applicable to position

Key Responsibilities:

  • Excellent customer service
  • Excellent communication skills (verbal and written)
  • Flexible attitude
  • Use initiative and be proactive.
  • Selfmotivated, detailoriented and organized.
  • Take ownership/responsibility for own work
  • Professional behaviour
  • Problem solver

Skills and Attributes:

  • Experience of all Windows OS
  • Knowledge of UNIX would be useful
  • Ability to prioritise tasks and workload
  • Clear precise attitude with methodical attention to detail
  • Knowledge and experience of Service Now
  • Fluent in English (spoken and written)

Additional Comments:
NA
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