Customer Service Executive - Patna, India - PSMS (Pvt). Ltd

Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

• A bachelor's degree in administration or a related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.

• Health insurance
• Paid sick time

• Day shift

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

• Patna , Bihar: Reliably commute or planning to relocate before starting work (required)

• Higher Secondary(12th Pass) (preferred)

• Customer service: 1 year (preferred)

• English (preferred)
• Hindi (preferred)

• 91-XXXXXXXXXX