Customer Service Associate - Nagpur, India - Actics Technologies Pvt. Ltd.
Description
Job description
Requirements:
- Should be ready to work for the Voice process
- Must have a excellent command & fluency in English.
- Clarity of speech and thought is expected with basic computer knowledge.
- Ready for rotational shifts & rotational week offs.
- Immediate joiners Preferred.
- Answer incoming calls from customers with inquiries on product orders
- Assist various departments in facilitating sales of all products in the company portfolio
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
- Maintain accuracy of all data and verify the same for all customer services
- Proven customer service/support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills.
- Manage time effectively.
Contact no
Salary:
₹15, ₹18,000.00 per month
Experience Years
Salary:
₹15, ₹18,000.00 per month
Schedule:
- Rotational shift
Education:
- Bachelor's (required)
Experience:
- total work: 1 year (required)
- Customer service: 1 year (required)
Language:
- English (required)
- Hindi (preferred)
Work Location:
In person
Speak with the employer
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