Call Center Executive - Ahmedabad, India - AVITA Health Services Pvt Ltd

AVITA Health Services Pvt Ltd

Verified Company

Ahmedabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Call Center Representative duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.

They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Deescalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company's new products, services and policies
Responsible for calling patients and arranging appointments with their primary care providers for specific reasons and doing so in a caring and professional manner.
Ability to communicate clearly
Ability to plan and be organized
Ability to work well under pressure, take initiative, be flexible
Ability to maintain confidentiality of patient information and company records.
Ability to exhibit good interpersonal communications skills
Ability to convey a positive and professional image to the public and patients
Excel, and Word, Internet and networks

QUALIFICATIONS

High school graduate or its equivalency
Experience in medical front office procedures preferred and knowledge of medical terminology
Ability to always demonstrate the highest level of performance and behavior standards
Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
Demonstrated attention to detail, ability to multitask, and flexible
Knowledge of standard office machines including copier, fax, multi‐line telephone, printers, etc.
All other duties as assigned Special Knowledge, Skills, Abilities and Attributes

Ability to commute/relocate: