Customer Service Representative - Navi Mumbai District, Maharashtra, India - Esmito Solutions Pvt Ltd

Esmito Solutions Pvt Ltd
Esmito Solutions Pvt Ltd
Verified Company
Navi Mumbai District, Maharashtra, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Esmito, a supplier of advanced energy solutions for EVs, offers fully automated, cloud connected swapping stations, advanced BMS and smart batteries to logistics / mobility companies, Vehicle OEM's and e-commerce companies.


Role:
Customer care executive
**Location

  • Mumbai**
    Role Description

Responsibilities:


  • Acknowledge and resolve customer complaints, concerns, and issues in a professional and courteous manner.
  • Provide accurate information about products, services, policies, and procedures to customers.
  • Assist customers in placing orders, processing returns, and resolving billing discrepancies.
  • Team player with excellent communication skills

Qualifications:


  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to empathize and build rapport with customers.
  • Problemsolving abilities and a proactive approach to addressing customer needs.
  • Ability to multitask, prioritize, and manage time effectively in a fastpaced environment.
  • Proficiency in using Microsoft excel, and other relevant tools.
  • Previous experience in customer service, preferably in a similar role.
  • High school diploma or equivalent; additional education or training in customer service is a plus.

Pay:
₹20, ₹32,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Morning shift
  • Night shift
  • Rotational shift

Education:


  • Higher Secondary(12th Pass) (required)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Work Location:
In person
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