- Take on a role with great career development potential and harness your analytical talents
- We'll look to you utilise your specialist knowledge and provide insightful analysis and understand the impact to the business
- You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals
- We're offering this role at senior analyst level
What you'll do
As a Performance & Business Management Analyst, you'll be using multiple sources of information, such as customer insights, colleague feedback, markets insights and relevant business operational data to provide analysis. Your responsibilities will include: - Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary
- Monitoring and undertaking people planning, including capability, engagement and communications
- Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business
- Delivering recommendations and decisions required to improve business performance
- Reviewing relevant MI and providing ad-hoc analysis of data
The skills you'll need
We're looking for someone with experience of working in a support role. You'll need good knowledge of the customer business, key services and how it interacts with the rest of our business. We'll also look to you to demonstrate: - A background of working effectively with a variety of stakeholders at different levels
- Proven experience in workforce management
- Knowledge of ControliQ and LivePerson
- Proficiency in data analysis tools and languages (e.g., Advance Excel, Tableau, Power BI)
- Proven experience of Microsoft Office applications
- Good experience of executing and managing key methodologies, tools and frameworks
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Performance & Business Management Analyst - Gurugram, India - NatWest Group
Description
Join us as a Performance & Business Management Analyst