Guest Relationship Officer - Guwahati, India - AM foods

AM foods
AM foods
Verified Company
Guwahati, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Leading Guest Services Teams

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  • Ensures that regular ongoing communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages daytoday operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Strives to improve service performance.
  • Provides immediate assistance to guests as requested.
  • Ensures employees understand customer service expectations and parameters.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Additional Responsibilities

  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Maintains high visibility in public areas during peak times.
  • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Performs Front Desk duties in high demand times.

Pay:
From ₹20,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Food provided

Schedule:

  • Day shift
  • Evening shift

Supplemental pay types:

  • Yearly bonus

Experience:

- total work: 2 years (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Ability to Commute:

  • Guwahati, Assam (required)

Ability to Relocate:

  • Guwahati, Assam: Relocate before starting work (required)

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