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    Phone Banking Officer - Kolkata, India - timesjobs

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    Full time
    Description
    :

    Both


    EXPERIENCE
    :

    3 yr - 4 yr


    JOB DETAILS

    • Answer inbound calls and assist customers with their Queries/Request/Complains
    • Raise Request & Complaints on behalf of the customer in the CRM tool
    • Generate leads and educate customers about new products & their benefits
    • Maintain and adhere to compliance guideline
    • Capture problem indicators, highlight and suggest improvement
    • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
    • Maintain adequate knowledge levels on products, processes and systems used
    • Ensure sales target are met

    FUNCTIONAL AREA

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