Regional Nodal Officer-ho - Kolkata, India - Kotak Mahindra

Kotak Mahindra

Verified Company

Kolkata, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Role of RNO would encompass the following: - Portfolio Management for escalations received from the Banking Ombudsman Offices to ensure adherence to all norms laid out within the Integrated Ombudsman Scheme 202- Liaising with Centralized Nodal Desk, Business Heads, Function Heads to drive adherence to guidelines on TAT and fairness of resolution

Representing the Bank for all meetings hosted by the Banking Ombudsman from reconciliatory meetings to awareness events and review meetings
Regulator Relationship Management with all Offices of the Banking Ombudsman and CEPD PAN India through direct engagement
Leading projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
Conducting reviews and awareness sessions for the channels on expectation from the BO office, new norms, guidelines issued, lessons learnt and best practices to establish a culture for zero defect and first time right to drive reduction in service escalations