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    Senior Engineer - Gurugram, India - Salesforce

    Salesforce
    Salesforce Gurugram, India

    3 weeks ago

    Salesforce background
    Description
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    Senior Engineer - IT

    Full Time

    Job Code: G-17018

    Gurugram, Haryana, India

    1 position

    Required Experience

    3 - 6 Years

    Skills

    G-suite and Zoom adm... ,

    MacBook Troubleshoot... ,

    Windows Troubleshoot...

    + 5 more

    Responsibilities:


    • Administer, manage, and maintain the Google Workspace ecosystem.

    • Strong knowledge and experience handling Google Admin console, Gmail,
    Calendar, Docs, Sheets and Slides and related issues.

    • User & shared mailboxes, google groups provisioning and management.

    • Communication & collaboration application and Resource Administration

    • Troubleshooting messaging issues

    • Understanding of mail transfer and access protocols, email security, spam, phishing, and virus protection

    • Facilitate enterprise rollout of custom solutions that integrate G Suite
    functionality and work productivity.

    • Oversee email retention activities to comply with legal records retention
    policies.

    • Act as the single point of contact for P1 and P2 incidents, perform business
    impact assessments, coordinate and carryout suitable resolution involving key
    technical teams including Google support.

    • Knowledge of and exposure to Identity Providers (e. g. One Login, Okta, Ping
    Identity)

    • Periodically analyze trouble tickets from lower tier teams, identify gaps,
    create and carry out new solutions, document, and train technical support
    staff.

    • Escalate support issues to vendor, follow up and resolve them in a timely
    manner.

    • Collaborate with Google product managers and strategists, Google tech
    support, outsourced vendor teams to evaluate and recommend new G Suite
    features/ enhancements.

    • Excellent organizational, written, and verbal communication skills desired &
    Strong customer focus and ownership

    • Incidents Change and Service Requests (tasks) need to be addressed in a
    timely manner and provide RCA.

    • Must be able to create design documents, system operating procedures &
    FAQs.

    • Zoom and Zoom Room Administration.

    • Synology Administration

    • Configuring and maintaining router, switch, VLAN, WLAN, Guest Network
    NAC, Firewall, VPN

    • Custodian of wireless LAN

    • Secures network system by establishing and enforcing policies and
    defining and monitoring access.

    Requirements:


    • Experience : Minimum of 5 year in relevant area

    • The ideal candidate will be Computer Science Engineering graduate /
    MSCIT/Technical Graduate with AI certification

    • Strong verbal and written communication

    • Excellent analytical and problem-solving skills

    • Ability to work well in teams.

    • Strong work ethic and attention to detail

    • ITIL certification

    • G-suite certification/Google/ practitioner certification, CCNP & Network
    Practitioner certificate

    • Exposer towards AI/ML are preferred.

    • Understanding of ITSM tools is good to have

    • Must have experience in administrative of G-suite, Zoom, Synology backup
    solution and Basic of Network Troubleshooting at Switching level.

    • Hands on in supporting users in cross geographic locations.

    About Company

    GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today's retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.

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