Customer Success Executive - Noida, India - proksham

Description

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn


Your Role:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Qualifications & Skills:

• Communications or marketing degree.
• Highly organized and able to multitask.
• Selfdriven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service

Good to Have

• Selfstarter and hustling attitude:
• Excellent communication skills in Hindi & English.

Job Types:
Full-time, Regular / Permanent, Volunteer


Salary:
₹15, ₹25,000.00 per month


Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Schedule:

• Evening shift
• Flexible shift
• Morning shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:

• Diploma (preferred)

Experience:

- customer success executive: 1 year (preferred)


Language:

• English (preferred)
• Hindi (preferred)