Jobs

    ERP Analyst - India - Turgajo Technologies

    Turgajo Technologies
    Turgajo Technologies India

    6 days ago

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    Description

    Job Title – ERP Functional Analyst

    Job Location – Remote (Anywhere in India)

    Years of Experience – 4 to 5 years

    Job type – Full time

    Shift time – 6pm to 3 am IST

    MUST HAVE SKILLS –

    1. Advanced Accounting knowledge

    2. Advanced SQL Experience

    3. ERP Experience

    Key Skills - Advanced knowledge of MS SQL, Excel, JIRA service desk or similar software, accounting and or accounting software and Payroll software, English skills (Customers located in the US and Canada)

    ROLES & RESPONSIBILITIES

    · Efficiently understand and be able to escalate complex technical issues to engineering staff

    · Advanced technical knowledge of mobile and web applications

    · Ability to update technical documents

    · Train customers on how to install and use the company's products via web conferencing

    · Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.

    · Knowledge of support ticketing tools such as Jira and Confluence for documenting.

    · Provide technical support to customers via phone and email

    · Solve technical issues with company's products by using available resources

    · Accurately process and record support and training interactions

    · Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities

    · Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems

    · Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.

    · Rapidly learn Field service management and ERP system space

    · Understand product integrations

    · Maintain strong customer relationship

    · Open to wearing multiple hats and flexible to change when required

    QUALIFICATIONS & EDUCATION REQUIREMENTS

    · Experience working in a start-up environment

    · Experience in technical support, software industry A MUST and experience doing remote support

    · Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills

    · Knowledge of ERP system

    · Advance knowledge of MS SQL

    · Advanced knowledge of Excel

    · Knowledge of database structure

    · Knowledge of JIRA service desk or similar software

    · Good knowledge of creating a knowledge base using various visual tool

    · At a minimum holds a bachelor's degree in MIS with accounting, or a related field of study, with at least 2-3 years of application support experience

    · Must have advanced knowledge of accounting and or accounting software and Payroll software

    · Must have strong verbal and written English skills (Customers located in the US and Canada)

    Join us on our journey to revolutionize the ERP landscape and make a significant impact on businesses worldwide Mail your resume at

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