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    Service Delivery Coordinator - Pune, India - PRACYVA

    PRACYVA
    PRACYVA Pune, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Duties and Responsibilities:

    Responsible for all deliveries assigned to him/her.


    • Manage third party resources ensuing that the customer's orders are delivered on time and to the specified quantity and technical requirements.


    • Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.


    • Direct planning of vendor installations with customer site contacts.


    • Ensure vendor handover documentation is provided and accurate.


    • Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement.


    • Provide support and advise to other members of the delivery team as needed.


    • Proactively escalate to manager when needed.

    Required Experience/Qualifications:

    Bachelor's degree certificate recognized by the government or possess equivalent qualification recognized by UGC/AICTE/ NAAC/ DTE. This should be a full-time degree course recognized by the Central/State Government of India.

    Education gap should be a maximum of 2 years, if any, between 10th and graduation.

    o Candidates must not have any pending attendance requirement with the college.

    Minimum of 2 years' experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years' experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.

    Excellent written and verbal communication skills in English. Additional European languages are a plus.

    Ability to present ideas and facts in a convincing way gaining commitment and support.

    Ability to present ideas and facts in a convincing way gaining commitment and support.


    • Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative.

    Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the "big picture".


    • Ability to remain flexible and perform effectively in changing environments.


    • Personal focus on continuous improvements.


    • Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio

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