Team Member - Chennai, India - Ford Motor Company
Description
Flexibility to work in different shift hours to meet the business requirement.- Positive approach in providing excellent customer service and taking accountability for resolving or escalating customer queries as required.
- Confident in meeting deadlines with mínimal supervision, whilst maintaining high level of quality and efficiency.
- Handling general queries and associated administration from Ford Motor Company, Ford Dealers within regions and other internal and external customers as required.
- Accurate and timely administration of key processes on inhouse software systems
- Raising of payments and invoices to Ford Motor Company and other customers as required
- Issuing daily statistics to assist with resource management, performance metrics and quality measurements
- Review and clearance of manual suspense payments and reconciliations
- Support ongoing projects and new system launches
- Provide support to other business centre teams within Wholesale and Dealer Credit operations as required
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