Customer Success Executive - Mohali, India - Boost Tech

Boost Tech

Verified Company

Mohali, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Own the overall relationship with assigned clients, managing on-boarding, implementation, training, and ensuring retention.

Act as an intermediary between clients and engineers, supporting clients with technical questions.
Maintain indepth knowledge of Company's products/services and clients' business issues.
Develop customer success strategies, best practices, and support content in collaboration with the team.
Communicate effectively with internal and external seniorlevel management to understand customer needs and maximize retention and growth.
Maintain existing customer success metrics and data as directed.
Serve as the daytoday contact for assigned accounts, building trust, identifying areas of opportunity, and facilitating workflow between project team members.
Shift timings will be from 12:00 PM to 9:00 PM.

Required Skills and Qualifications:

years of Customer Success experience in ITES/SaaS products.
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Proficient with Native English and good command over US native accent.

Strong verbal and written communication, planning, and management skills.
Analytical, logical, and processoriented mindset.
Comfortable working across multiple departments in a deadlinedriven environment.
Active team player, selfstarter, and multitasker with a strong work ethic.
Proficient with Microsoft Office Suite or related software.
Comfortable operating SaaS software like JIRA, Trello, etc.

Salary:
Up to ₹600,000.00 per year

Experience:

International Process: 1 year (required)