Modeln Techno Functional - Bengaluru, India - Western Digital

Western Digital
Western Digital
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Company Description


At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world.

From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.


Binge-watch any shows, use social media or shop online lately? You'll find Western Digital supporting the storage infrastructure behind many of these platforms.

And, that flash memory card that captures and preserves your most precious moments? That's us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Today's exceptional challenges require your unique skills. It's You & Western Digital. Together, we're the next BIG thing in data.


Job Description:


Roles and Responsibilities

  • Partnering with internal customers and business stakeholders to identify, document, and prioritize business requirements, ensuring a deep understanding of their processes and objectives.
  • Translating business needs into process flows, user stories, functional specifications, and testing scenarios, and collaborating with internal teams to design, implement, and test solutions.
  • Prioritize and manage open support requests to support stakeholders with the current CRM solution / portals to meet Service Level Agreements
  • Partner with development and QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.
  • Providing training and writing tutorials to scale enduser adoption and help improve the efficiency of program operations through selfservice reporting, standardized operating processes, playbooks, and dashboards.
  • Crafting and maintaining comprehensive documentation of system configurations, processes, and changes.
  • Recommending improvements for data quality, integrity and governance within the Revenue cloud
  • ModelN system, including process optimizations.

Qualifications:


Required Qualifications:


  • A Bachelor's Degree in Business administration, Information technology, or a related discipline
  • 5+ years of demonstrable experience as a Techno functional Analyst working on Revenue Cloud ModelN High tech solutions.
  • Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
  • Excellent analytical and problemsolving skills to translate business needs into technical solutions.
  • Functional knowledge on Model N High-Tech Modules
  • Pricing, Disti Quotes, DIrect Quotes, POS, Inventory, Price protection, Credit Memos, Job Scheduling, Rebates, Earnings, Account Management
  • Experience in Salesforce
  • Deep knowledge and experience on Oracle SQL
  • Ability to influence at various levels, drive adoption of best practices, and manage multiple simultaneous projects.
  • Must be a selfmotivated individual, and have ability to manage multiple priorities with aggressive deadlines
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • Team player with experience working in Agile and Scrumbased teams, including proficiency using JIRA
Additional Information

Western Digital thrives on the power and potential of diversity.

As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.

We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us.

We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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