Customer Support Executive - India - M Hub Solution

Description

Overview:

The Customer Support Executive plays a crucial role in providing exceptional customer service and support to ensure customer satisfaction and retention.

This position is vital in maintaining positive customer relationships and contributing to the overall success of the organization.


Key Responsibilities:
Resolving customer complaints and issues in a professional and timely manner
Providing product or service information to customers
Handling and resolving customer escalations
Documenting customer interactions and transactions
Collaborating with other departments to ensure timely resolution of customer issues
Upselling or cross-selling products and services
Assisting with customer retention activities
Performing administrative tasks related to customer support
Contributing to the development of customer support processes and procedures Required Qualifications:
Bachelor's degree in Business Administration, Communications, or related field
Proven work experience in customer support or a similar role
Strong verbal and written communication skills
Excellent problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Empathetic and patient demeanor
Proficiency in CRM software and help desk systems
Ability to work well in a team environment
Attention to detail and accuracy
Flexibility to work in shifts and weekends Contact HRManager WhatsApp