Application Support - Navi Mumbai, India - ACL Digital

ACL Digital
ACL Digital
Verified Company
Navi Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Profile:
Application Support

Location:
Navi Mumbai


Rotational Shift & Females can also Apply

Laptop compulsory require

Job Description:


  • Engineer will attempt to resolve the reported incident by providing instructions/guidance to the user. If required Engineer will be doing outbound calls to users for understanding of issue
  • Transfer reported issue with immediate to respective bucket based on the type of issue reported for tracking and future reference if not in scope.
  • If in scope issue is not resolved, Engineer will assign the ticket to L2 Application support engineer
  • Engineer will coordinate & follow up with L2 teams for escalations
  • Engineer will followup with users and backend technical teams to get resolve issues on time
  • SM ticket queue monitoring and pending tickets and timely take required action
  • Upon resolution of the issue, ticket will be resolved with user confirmation
  • To supports audit of the tickets to improve quality of the tickets and control on defined KPI's
  • Support for Continuous Service improvement Initiatives.

Salary:
₹180, ₹240,388.47 per year


Benefits:


  • Health insurance
  • Paid sick time
  • Provident Fund

Shift:

  • Rotational shift

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