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    Lead Software Engineer - Bengaluru, India - Cimpress India

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    Technology / Internet
    Description

    Lead Software Engineer

    Job Summary:

    The CRM/Salesforce Architect, will be responsible for designing, developing, and maintaining our Customer Relationship Management (CRM) systems. The role requires a deep understanding of CRM architecture, and software engineering principles, and the ability to lead technical teams in delivering high-quality solutions that meet business requirements.

    Key Responsibilities:

    Architecture Design

    • Design and develop scalable, robust, and secure CRM architecture.
    • Ensure the architecture aligns with business goals and technology standards.
    • Evaluate current CRM tooling and evaluate necessary changes

    Development and Integration:

    • Develop custom CRM solutions and integrate with other systems as required.
    • Oversee the implementation of new features and functionalities.
    • Collaborate with cross-functional teams such as Sales, CARE, and Product, to ensure seamless integration.

    Technical Leadership:

    • Provide technical guidance and mentorship to junior engineers.
    • Lead code reviews and ensure adherence to best practices.
    • Stay abreast of emerging CRM technologies and trends.

    Project Management:

    • Participate in project planning and estimation.
    • Track and report on project progress and milestones.
    • Ensure timely delivery of CRM solutions.

    Quality Assurance:

    • Oversee testing and quality assurance processes.
    • Ensure the CRM system meets performance and security standards.
    • Address and resolve technical issues in a timely manner.

    Documentation:

    • Maintain comprehensive documentation of CRM architecture and processes.
    • Document best practices and technical guidelines for CRM development.

    Requirements:

    • University degree in Computer Science, Information Technology, or an equivalent technical field with at least 7+ years of experience working in software engineering.
    • Expertise in Object-oriented design and programming, and proficiency in crafting microservices architectures and using design patterns.
    • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution.
    • 5+ years working with the Salesforce platform, Service Cloud, and multiple full lifecycle Salesforce implementations overseeing the technical direction, development and implementation including Apex, Flow, SFDX CI/CD, Visualforce, Lightning and Lightning Web Components (LWC).
    • Proficiency with Salesforce Lightning Design System and the Salesforce development lifecycle.
    • Design and implementation experience with SQL databases.
    • Proficiency in using Salesforce APIs to integrate with other systems.
    • Proficiency in general web development experience with HTML5 CSS, and JavaScript.
    • Strong problem-solving skills and analytic ability.
    • Excellent interpersonal and written communication skills including fluency in English, with the ability to communicate effectively with colleagues from a variety of departments at all levels of the organization.
    • Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
    • Experience in a fast paced, agile environment.
    • Strong leadership skills and the ability to provide direction to the engineering team responsible for resolution of complex technical challenges.

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