Tele Caller Executive - Haldwani, India - AlgoMinds Tech

Description

Responsibilities:

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Initiate Feedback Calls: Proactively make outbound calls to customers who have recently purchased our products/services to solicit feedback.
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Collect and Record Feedback: Engage customers in meaningful conversations to gather detailed feedback about their experience. Document feedback accurately in the designated database or CRM system.
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Address Customer Concerns: Listen actively to customer concerns or issues raised during feedback calls. Provide basic assistance or escalate complex issues to the relevant department for resolution.
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Ensure Customer Satisfaction: Follow up on any unresolved customer issues to ensure a satisfactory resolution and improve overall customer satisfaction.
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Maintain Professionalism: Represent the company professionally and courteously during all customer interactions. Adhere to scripts or guidelines provided for consistent messaging.
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Meet Feedback Targets: Achieve daily/weekly/monthly targets for the number of feedback calls made and completed.
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Report Analysis: Collaborate with the customer service or sales team to analyze feedback trends and provide insights for product/service enhancements.
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Customer Relationship Building: Build rapport with customers during feedback calls to encourage future interactions and promote customer loyalty.
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Adhere to Quality Standards: Maintain high-quality standards in communication and feedback collection processes to uphold the company's reputation.


Requirements:

• Excellent verbal communication skills and a clear telephone voice.
• Proven experience in customer service, telemarketing, or telecalling roles preferred.
• Ability to empathize with customers and resolve issues effectively.
• Strong listening and problemsolving skills.
• Basic computer skills for data entry and CRM usage.
• Ability to work independently and manage time effectively.

Job Types:
Full-time, Internship


Pay:
₹8, ₹15,800.02 per month


Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

• Technical support: 1 year (preferred)

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)


Language:

• Hindi (preferred)
• English (preferred)

Work Location:
In person