Application Support - Bengaluru, India - Superior Group
Description
Description
Duties and Responsibilities:
- Able to perform effective Incident Management from incident start through resolution,
- Management to follow through on actions
- Proactive issue identification and resolution
- Own the production environment, monitoring availability and ensure a holistic system
- Triage and Remediate production systems
- Resolve issues within SLA
- Achieve 90% automation and reduce manual intervention
- Be the primary operational support engineer for multiple large distributed critical
Job Requirements
- Engineering degree with 5+ years of experience in Application Support
- Strong understanding of modern monitoring and logging technologies , Cloud
- Watch, Splunk, DynaTrace, New Relic, AppDynamics, etc.)
- Understand microservice architecture
- Experience in Unix, Shell scripting/Python, SQL, AWS, etc
- Excellent communication, presentation and documentation skills
- Strong experience with Intake, Problem Management, and Service Availability
- Management
- Basic knowledge of CI/CD tools and concepts
- Knowledge of ITIL processes
- Ready to work in shifts
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