IT Help Desk Technician - Hyderabad, India - Srikanth HR consultancy
Srikanth HR consultancy
Hyderabad, India
Verified Company
1 week ago
Description
IT Help Desk Technician - Full Time
Location:
Hyderabad, Telangana, India
Type:
Full Time
Min
Experience:
Mid Level
IT Help Desk Technician - Full Time
We are in the unique position to offer a broad range of services that reflect both our array of industry experience and our past performance solving complex business challenges.
Qualifications:
- Required 4 7 years of experience in the relevant field. Must be hands on and able to handle dayday activities.
- Related work experience, preferably in a Customer Service focused environment, IT Service Desk/Call Center environment experience will be an added advantage.
- Focus on providing exceptional customer service with enthusiasm with an understanding of operations and processes.
- Able to communicate effectively in English both written and verbal with leadership, team members, and customers.
- Ability to type while involved in a conversation.
- Active Directory and Exchange experience a bonus yet not required.
- Solid analytical/cognitive skills to troubleshoot complex and technical problems.
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results under pressure in a fastpaced call center driven environment.
Responsibilities:
- Our IT Help Desk/Service Desk Technical Support Agents spend their day on the phone coordinating, diagnosing, and troubleshooting incoming employee calls for a wide variety of clients and industries
- They are the first point of contact and representative for all support service requests
- Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
- Provides case status updates to management and endusers per service level guidelines
- Documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Provide support for PCs, laptops, printers, cell phones, and tablets, etc
- Communicates with customers at all levels of technical and nontechnical skills sets
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Required:
- Work from Office in IST timings
- Should be flexible and co-ordinate with Onsite team
- Support Maintenance activities when required.
- Immediate Joiners preferred.
Education:
Any Graduate or Equivalent
Salary:
₹499, ₹1,627,610.44 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
- Work from home
Shift:
- Day shift
Ability to commute/relocate:
- Hyderabad , Telangana: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work (preferred)
Speak with the employer
- Health insurance